ServDes 2018 – From A to B, inclusive design for e-Mobility

Today, inclusivity means more than just overcoming physical barriers. It is about removing the barriers that create undue effort and separation, so to enable everyone to participate equally, confidently and independently in everyday activities.¬†User diversity covers physical, conceptual, economic, cultural and social aspects. Designing for all is even more important when you are asked to design products and services that have a huge impact on people’s life, like mobility does. In that scenario, an inclusive approach is not an option.Read more

Design Happiness

Can we Design happiness? If yes, how? We have been facing these and much more questions to become the ‘happiest team in the company’! Our ambition is to create a ‘happiness framework’ to understand and preserve our happiness as team. Work in progress, but excellent outcome from the 1st iteration ūüėČ #Design #Happiness #Designthinking #workshop #servicedesign #transformation #research #UCDRead more

Design behavioural change

Behavioural change, here we go! My team and I have been working on improving the timesheet completion percentage per week. Very hot topic in the company ¬†ūüėČ #behaviouralChange #intrinsicMotivation #gamification #design #services #serviceDesign #lotsOfFun #experiencemappingRead more

Design for Voice

Another Voice UI challenge for my team. Since my first approach to conversational UI in 2012, I’ve learned that to Design Conversations is more complicated than people think: talking to a machine is not easy. But we had fun during our acting session to test the conversation ūüôā #design #VUI #conversations #conversationalUI #virtualAssistant #Alexa ¬†#voiceUI¬† #userResearch #Prototyping #codesign #Testing #AlexaRead more

Lonely ChatBots

This is not another story to sell chatBots. This is not an article about Design Principles for ChatBots. This is not about selling the benefits of ChatBots. This is not to convince you that ChatBots can solve any problem. This is a call for collaboration: I want to design a ChatBot that takes care of all ChatBots. What happens when a ChatBot has no one to interact with? It would be great to have a friend to discuss with inRead more

5 things I have learned in Designing IoT based solutions for Healthcare

I have written an article about what I have learned in Designing for Healthcare. I spent the last 6 years designing for healthcare and I think that it was a ‘privileged observatory’ for innovation. Just consider how Healthcare has been changing during the last five years by the disruptive impact of robotics, IoT, biotechnology and other innovations. Even the way to innovate in healthcare is changing. Most of the time the protagonists of the innovation are not big Pharmaceuticals butRead more

Designing Serious Games for Behavioral Changes

Game Design tools, how to Design an efficient Motivational Framework, Examples of Game Mechanics, Pervasive solutions vs. Intrusive Solutions, the role of the Artificial Intelligence as main engine, the Internet of Caring Things to shape a better world for YOU. Everything I have experienced in designing an AI based digital companion to treat chronicle disease by changing behavior.Read more