Designing for Inclusion at the Master Service Design – Poli.Design

I’m glad to be part of the Master Service Design, an international training programme – taught entirely in English – focused on a user-centred approach, and the development of service ideas from contextual research to prototyping. I focussed my lectures around the necessity to design to avoid exclusion and foster inclusivity. The first part of the course was meant to explore the meaning of inclusion and the business value of Inclusive Design. Mainly this class was focused on how toRead more

Design Happiness

Can we Design happiness? If yes, how? We have been facing these and much more questions to become the ‘happiest team in the company’! Our ambition is to create a ‘happiness framework’ to understand and preserve our happiness as team. Work in progress, but excellent outcome from the 1st iteration 😉 #Design #Happiness #Designthinking #workshop #servicedesign #transformation #research #UCDRead more

Design behavioural change

Behavioural change, here we go! My team and I have been working on improving the timesheet completion percentage per week. Very hot topic in the company  😉 #behaviouralChange #intrinsicMotivation #gamification #design #services #serviceDesign #lotsOfFun #experiencemappingRead more